Terms & Conditions

Welcome to the TAI WAH E-STORE website. 

Please read these terms and conditions carefully before using the website. The following Terms of Use govern your use and access of the Platform (defined above) and the use of the Services. 

By accessing the Platform and/or using the Services, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, do not access and/or use this Platform or the Services.

If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Platform and using the Services.

Information on us

Our website is operated by TAI WAH DISTRIBUTORS PTE LTD. We are a private limited liability company registered in Singapore and have our registered office at 240 Macpherson Road, Pines Industrial Building #08-01 Singapore 348574.

Accessing our website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

You may use our website only for lawful purposes. You may not use our website in any way that breaches any applicable local, national or international law or regulation or is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You may not use our website to knowingly transmit any data, send or upload any material that contains virus, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other programs or similar computer code which (whether by design or effect) adversely affects the operation of any computer software or hardware or any services on the website. You may not use our website to disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar obscene or otherwise objectionable material.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and that they comply with them.

We may in our sole discretion restrict your access to our website. If we do this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.

As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.

Intellectual property rights

We are the owner or the licensee as the case may be of all intellectual property rights in our website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved by us or the appropriate owner.

Nothing in the Terms gives you a right to use the Company’s name or any of the Company’s trademarks, logos, domain names, and other distinctive brand features, and you may not use the same without our express written permission.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our website for commercial purposes without obtaining a written licence to do so from us or our licensors.

Nothing contained on our website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person.

You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.

Price & Product

We shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.

We shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, We reserves the right to offer alternative product/s to the Customer of similar value and range.

Prices charged for purchases on this website may be different from those charged in our stores. 

The prices charged are those applicable on the day your order is confirmed. 

All orders are subject to confirmation of final availability, and we reserves the right to reject the order if any of the products or services requested is unavailable. If we are unable to fulfil any of the products or services in your order, we will notify you by phone or email. 

All pictures and images of the products displayed on this site are for illustration purposes to help the customer to recognise the products only. The actual size, dimension and colour of the products may differ.

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

Registration and Account Security

To register with the TAI WAH E-STORE website, you must be:

a.    Over eighteen (18) years of age.

b.    You are legally capable of entering into binding contracts

If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of the Terms below and their agreement to take responsibility for (i) your actions; (ii) any charges associated with your use of any of the services, software or content provided; and (iii) your acceptance and compliance with the Terms below. 

If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Site.

You are required to register before placing any order through this website. During the registration:

a.    You must provide us with accurate, complete and up to registration date information;

b.    You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.

You are responsible for safeguarding your username and password that you use to access the Services and for any activities or actions under your password. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

We has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

Customer must inform TAI WAH E-Store Customer Service at 1800 2859 509, or self-update in http://estore.taiwah.com.sg, immediately of any changes to the profile information that you provided so that we can communicate with you effectively. 

Customer shall be liable for every order made under your login and agrees to indemnify the Company for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login. 

Should you find any unauthorised use of your login, you shall notify us immediately and effectively.

Online Order

Once you have selected a product that you wish to order via http://estore.taiwah.com.sg, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges. 

You shall pay for the order in full at the time of ordering by supplying us with your credit card, debit cards, or internet banking details from a credit/debit card company acceptable to us, which we require to process your order.

 Alternatively, you may pay by any method that we have said is acceptable to us, but in any event we shall not be bound to supply before we have received cleared funds in full. The credit card account or member account must have sufficient funds or member points to cover the proposed payment to us. Depending on the results of a credit check, we reserve the right not to offer certain forms of payment and to refer you to our other forms of payment.

When you submit an order to the site, you agree that you do so, subjected to the current Terms and Conditions at the date you submit your Order. You are responsible for reviewing the current Terms and Conditions each time you submit your Order.

We shall not be obliged to supply the product to you until we have accepted your order. An order shall be formed, and we shall be legally bound to provide the product to you when we receive your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of an email document called "Order Confirmation" stating that we are accepting your order. 

Until the time when we accept your order, we reserve the right to refuse to process your order, and you reserve the right to cancel your order.

Cancellation

We may cancel an order if the product is not available for any reason or any other reasons that caused an order not able to be fulfilled. We will notify you if this is the case.

All cancellation of orders will be refunded in the form of e-vouchers with equivalent sum value to the order value. 

You are not allowed to cancel the order once an Order Confirmation is issued. If you wish to seek further information or assistance, kindly contact our customer service at INFO@TAIWAH.COM.SG or call our friendly customer service at 1800 2859 509.

Return/Refund

You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, Claims for return (if any) must be lodged to our store staff at the time of collection (for store collection only), or our customer service via the INFO@TAIWAH.COM.SG or call 1800 2859 509, within the next 7 working days from the date of delivery or collection; otherwise we shall have the discretion to refuse your request and claims, after 7 working days from the date of delivery/collection. All requests for refund will be reviewed on case-by-case basis and subjected to our approval.

Return of products can be arranged for the following reasons:

i.   If the product is incorrect/ damaged, in its original packaging upon delivery.

ii.   If the product is incorrect/ damaged, in its original packaging upon collection at the store.

iii. Recalling of product batches due to manufacturing fault.

We reserve the rights to reject any exchange or refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Goods are refunded at the price value per order confirmation.

Payment

We accept payment by Visa, MasterCard, American Express, Internet Banking (DBS/POSB, UOB, OCBC, Standard Chartered Bank and Citibank only). TAI WAH E-STORE shall not be liable for any credit card fraud.

All product prices listed are in Singapore Dollars ($).

To provide a secured online commerce transaction, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it can not be read as the information travels over the Internet. To check SSL Certificate information, you can right-click the mouse and choose "Properties" & "Certificates".

We may from time to time set credit limits for individual customers, and the we reserves the right to limit sales including the right to decline sales to any customers.

Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will not be accepted, and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card to continue with the order.

We reserve the right to change the payment terms for any order without prior notice.

We reserve the right to change the payment mode for Products offered online at any time by announcement via the website, email and any other means of public communications.

If payment for any order has already been made, but the order is not accepted by us, you will be entitled to a refund. We shall not be liable of any loss, damage, cost or expense that you or any person may incur as a result of any delay in processing the said refund.

Delivery

We reserve the right to reject orders that are deemed trading in nature. For such cases, we will investigate and reserve the rights to cancel such orders.

We shall not be held responsible for any damage or missing items for customers who request to place their purchases outside their home, and after the delivery has been made.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Customer bears responsibility for the goods upon signing. If a customer believes that a parcel has been tampered with, please refuse to sign for the goods and notify our Customer Service.

Good Collection at Store

Ordered products will be delivered to the designated stores for collection, within the next 2 working days (Monday to Friday) from the day of confirmation of order is issued. A pickup email confirmation for collection will be sent to you.

The point of collection is only applicable at:

TAI WAH STUDIO AND SHOW ROOM

62 Cecil street #01-00 TPI Building

Singapore 049710

*Raffle Place MRT, Exit F*

Opening Hours:

Monday-Friday: 10:00 am -7:00 pm

Saturday: 10:00 am - 3:00pm

If you are not personally available to collect at store, an authorized representative may collect on your behalf provided always that the said representative must be over 18 years of age. You or your representative is required to produce proof of identity (NRIC/Passport and Order Confirmation Email) on the collection of products, and you or your representative shall acknowledge receipt of the delivery.

We reserve the right to withhold delivery of the products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.

No delivery charges apply for orders collected in selected store. However, we reserve the right to charge any reasonable delivery charges for any other special redelivery arrangement.

Data Protection

Kindly refer to our Privacy Policy.

Disclaimer

By accessing and using http://estore.taiwah.com.sg, you acknowledge and accept that the use of the site is at your risk. Subject to any rights you may have under any consumer protection law and to the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to user the site. Without limiting the foregoing:

TAI WAH E-STORE and all information and materials contained in it are provided “As Is” Without any warranty of any kind either express or implied including but not limited to any implied warranties or implied terms as to title, quality, merchantability, fitness f or purpose, privacy or non - infringement. We have no liability or responsibility for any errors or omissions in the contents of the site. 

We assume no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising out of any use of or access to the site/catalogue, or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software  or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction or alteration of the site, whether for breach of contract, tortious behaviour, negligence or, under any other cause of action resulting directly or indirectly from any access or use of the site/catalogue, or any uploading, downloading or publication of data, text images or other material or information to or from the site.

We may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension. 

We reserve the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice.